If Somchai does not have a smartphone to access government-sponsored assistance programs via the applications, what should Somchai do?
a. He should save up his money to access faster assistance
b. He should save up his money since smartphone is an everyday essential item
c. There is no need for one, he could have his family run the errands for him.
d. There is no need for one since the village head could help him out
According to the national statistics, Mae Hong Son Province has the largest share of population living in poverty in Thailand, with average income less than 23,000THB a year or around 1,916THB monthly.* Meanwhile a smartphone which can be used to access government-sponsored assistance programs via smartphone applications, costs more than 2,000THB
Among people who possess a mobile phone, 30.4 percent only have the feature phones which cannot access governmental applications only supported by smartphones.
*From Office of the National Economics and Social Development Council, 2018
Every country is going through digital transformation, and it indeed comes with the benefits of faster access to welfare. Digital transformation paves way for systematic collection of national statistics. But is everyone ready to leap into this new era? Are we leaving anyone behind?
Sometimes ‘governance’ does not account for everyone. Even though a large number of people now have access to technology, others are still left behind. If we care about user experience in designing new innovations, this is the chance to take into account experiences of those suffering with economic situations, and the world in which they cannot keep up with its pace. If we walk together, the more, the merrier.
What if we have an innovation to enhance better public service for everyone?
Let's create an innovation to enhance a quality public service and make it accessible to everyone!